LET OUR TOOLS IMPROVE YOUR IT SUPPORT

END-USER it SUPPORT TOOLS BUILT FOR CO-MANAGED ENVIRONMENTS

Sedona Support provide tools that are custom-built to support co-managed IT environments. Unlike other MSPs that want to completely replace your IT support, we want to collaborate with your IT Team to deliver seamless, co-managed IT support solutions.

TICKETING PORTAL

The Sedona Support Ticketing Portal provides a centralized platform for efficiently managing and resolving IT support requests. The portal enhances productivity by allowing your team to focus on support tasks while managing ticket status and communications with end users.



training portal

The Sedona Support Training Portal provides customized learning tools for end users using video and presentation-based lessons to improve knowledge. The portal comes pre-populated with M365, Windows, and Office Lessons to empower end users with the software acumen for their everyday productivity and business tools.

Our platforms designed for dealers

Benefit from our specialized knowledge of managing IT within dealerships, this translates itno a set of tools that are customized to support your dealership's business needs - out of the box. Our customization of platforms include:

• Integrated Dealer Business System content into our training platform
• Dealer IT support management processes applied to our ticketing portal (e.g., intake forms)
• Dealer compliance frameworks (e.g., FTC Safeguards, PCI-DSS, John Deere's DSCF) learning paths
  

Why Sedona SUPPORT?

Sedona drives growth by providing swift, expert IT support that resolves technical issues efficiently. This service allows customers to concentrate on key business operations while our team manages their IT challenges. Our uniqueness is our specialized knowledge of dealer business systems with our ability to serve as a traditional IT support team servicing the end-user. Ultimately, dealerships can optimize their internal resources and maintain smooth, uninterrupted operations.